💳 Refund & Payment Policy

Prime Pass Education Ltd — primepassinstitute.com

Please read this page carefully. It explains how our unique "Pass First, Pay Later" model works and why, under our business model, a traditional refund policy does not apply.
1

No Upfront Fees — Nothing to Refund

Prime Pass Institute operates on a unique "Pass First, Pay Later" model. This means:

  • No coaching fee is charged at the time of enrolment
  • No payment is taken during your studies — at any stage
  • No card details, bank details, or payment information is ever collected by us
Since no money is taken from students upfront or during their course, there is nothing to refund — under any circumstances.
2

When Does a Fee Apply?

A coaching fee only becomes payable after a student successfully passes their respective ACCA paper or CMA part examination.

This fee is discussed and agreed upon only at the point it becomes due — after a confirmed pass result. It is not collected before or during your studies under any circumstances.

3

Failed Attempts — Zero Financial Obligation

If a student does not pass their exam, no fee is owed — ever. There is no charge for:

  • Failed exam attempts
  • Re-attempts (unlimited re-attempts are available at no cost)
  • Time spent studying with us
  • Access to live sessions, recorded classes, or course materials
4

Discontinuation of Studies

If a student chooses to stop studying at any point — for any reason — they may do so freely with no penalty and no charge.

Since no fee was ever collected, no refund request is possible or necessary. Discontinuation carries no financial consequence for the student.

5

Official ACCA / CMA Exam Fees

Please note that fees charged directly by ACCA UK or IMA (Institute of Management Accountants, USA) for exam registration, membership, or exemptions are entirely separate from our coaching services.

These official exam fees are the student's own responsibility and are not covered under our Pass First, Pay Later model. We have no involvement in, or liability for, any fees paid directly to ACCA or IMA.

6

Contact Us

For any questions about our payment model or this policy, please get in touch:

📬 Get In Touch

📧 Email: info@primepassinstitute.com

📱 Phone / WhatsApp: +44 7411 327946

🏢 Registered Office: 691c Green Lane, Dagenham, England, RM8 1UU

Last updated: June 2026